Help centre

Answers about LevelUpGrowth, in plain words.

Fifteen questions across four topics. Anything else: write to us.

Getting started

What is LevelUpGrowth?

One account that holds the assets your business runs on: a website, a CRM, a calendar, SEO, content, social planning, a chatbot, creative and video, run by a workforce of named AI specialists who propose the work and wait for your approval.

How quickly can I start?

Sign up, describe the business in about two minutes, and Arthur builds the site for your industry from your brief. You edit in place and publish when it is right; most owners publish on the first day.

Do I need technical skills?

No. You describe the business in plain language and approve what the workforce proposes. You never write code or configure servers.

Is there a free plan?

Yes. Free is $0 forever with 1 site on a subdomain, the builder, CRM and calendar, and no workforce. The workforce starts on AI Lite at $49/month. Every new account gets a three-day AI trial with 50 free credits at signup, no card required.

The AI workforce

Who are the specialists?

Sarah, the Digital Marketing Manager, leads 5 specialists. Content: Priya (Content Manager). Customers: Elena (Lead & CRM Manager). Seo: James (SEO Strategist), Alex (Technical SEO Engineer). Social: Marcus (Social Media Manager). Plans include Sarah plus a number of specialists; add more for a flat monthly price.

How does the workforce actually work?

Sarah, the Digital Marketing Manager, turns your goals into a plan and briefs the specialists. Each finished task passes her review for alignment with the brief, complete metadata and provenance before it reaches you. You approve; then it goes live. Work that fails the review returns to draft and is never counted as done.

Can I talk to the workforce?

You talk to Sarah, who plans and delegates, and to Aria, the platform FAQ, about how the platform works. Aria is in the sidebar on every plan; Sarah is on the plans that include the workforce, shown on the pricing page.

What are AI credits?

Credits are the meter for the work: research, writing, images, video and chatbot answers each cost credits depending on complexity. Every plan from AI Lite includes a monthly allowance that resets each month; Sarah tells you the cost before running work that spends them. AI Lite includes 300 credits a month. Growth includes 900 credits a month. Pro includes 2,500 credits a month. Agency includes 10,000 credits a month.

Website and hosting

Is hosting included?

Yes. Every site is published on a LevelUpGrowth subdomain with SSL, on infrastructure we operate, at no extra cost, on every plan.

Can I connect my own domain?

Yes. Buy a domain from your account or connect one you already own; SSL is provisioned automatically, and a domain bought here is registered and managed on your behalf, yours to take with you anytime.

Can I edit the site after it is built?

Yes. Click any heading, paragraph, image or button on the live page and change it, or ask Arthur for larger changes in plain language: "change the hero headline", "add a testimonials section". Changes wait for your approval before they publish.

Can I take my data with me?

Your contacts and leads export as a CSV at any time, and a domain bought here is held for you and yours to take with you anytime. Your sites publish on your own subdomain or domain.

Plans and billing

What plans are there?

6 plans: Free at $0/month with 1 site, no workforce; Starter at $19/month with 1 site, no workforce; AI Lite at $49/month with 1 site and 300 credits; Growth at $99/month with 3 sites and 900 credits; Pro at $199/month with 10 sites and 2,500 credits; Agency at $399/month with 50 sites and 10,000 credits. Details and the feature matrix are on the pricing page.

Can I cancel anytime?

Yes. Monthly plans have no contract; cancel from your account and keep access until the end of the period you paid for. Your data and sites stay accessible for thirty days after cancellation so you can export them. Yearly plans are paid for the year and are not refunded: cancelling stops the renewal and your plan keeps running, with its monthly credits, to the end of the year you paid for.

What is the refund policy?

Monthly plans can be cancelled at any time and run to the end of the month you paid for; yearly plans run to the end of the year you paid for. We do not refund a partial month or the unused part of a year, and credit top-ups are non-refundable. Duplicate or incorrect charges made by us are refunded in full. The full terms are on the Refunds and Billing page.