Refunds and Billing

Effective date: 19 October 2026

This policy explains how plans, add-ons, credits and refunds work. It forms part of our Terms of Service. LevelUpGrowth is operated by Level Up Growth FZE LLC, a Free Zone Entity licensed by the Ajman Nuventures Centre (ANC) Free Zone, Government of Ajman, United Arab Emirates (licence no. 2629521929888), registered at BC-894540, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.

1. Free trial

The free trial needs no card, so nothing is charged and there is nothing to refund. When a trial ends without a paid plan, the workspace moves to the Free plan: your website, the editor, CRM, calendar and hosting keep working, and the AI team pauses. Nothing is deleted.

2. Monthly plans

Monthly plans are billed in advance through our payment provider, Stripe, and renew each month until cancelled. You can cancel at any time from your billing settings. Your plan stays active to the end of the month you paid for. We do not refund or credit a partial month.

3. Yearly plans

Yearly plans cost twelve months less 5%, paid in advance. You can cancel at any time; your plan stays active to the end of the year you paid for. We do not refund the unused part of a year. We email you a reminder 7 days before each yearly renewal.

4. Upgrades and downgrades

An upgrade takes effect immediately, and the price is prorated for the rest of the current period. A downgrade takes effect at your next renewal.

5. Credits

Some AI actions use credits; the cost of each action is shown in the product. Plan credits renew each month and cannot be exchanged for cash. Credit top-ups and add-on credits are non-refundable and have no cash value. If a paid action fails on our side, its credits are returned to you automatically.

6. Add-ons

Add-ons, such as Mail, are billed with your subscription. You can cancel an add-on at any time, and it runs to the end of the period you paid for. If you add more of an add-on part-way through a period, the extra is prorated.

7. Billing errors

If we charge you twice or charge the wrong amount by mistake, we refund the difference in full to the original payment method within 14 days of confirming the error.

8. Failed payments, fraud and chargebacks

If a payment fails, we may retry it and may pause paid features until it succeeds. If you see a charge you do not recognise, please contact us first so we can resolve it quickly. Accounts with an open chargeback may be paused while it is resolved.

9. Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer law of the United Arab Emirates.

10. How to ask

For any billing question or refund request, email [email protected] or use the contact form. We reply within 3 business days.