What are AI credits?
Credits are the meter for the team's work: research, writing, images, video, and every change Arthur makes to a site (one credit per change; edits you make yourself in the editor are free). Conversation is metered lightly: one credit for every five messages with Sarah or Arthur. Every AI plan includes a monthly allowance that resets each month. Sarah states the cost before anything runs, and every credit is visible in Billing.
What does the website chatbot do?
It sits on your website, answers visitors from what it knows about your business, and turns conversations into leads in your CRM. It is included from AI Lite, with a monthly message allowance on each plan.
Is there a free trial?
Three-day AI trial with 50 free credits at signup, no card. It starts the moment you create the account, so you can meet Sarah and her team before choosing a plan.
What counts as a user?
A user is a person you invite into your account, with their own login and a role (admin or member). Free, Starter, AI Lite and Growth are for one user, the owner. More users start on Pro: Pro 3, Agency 10. Extra team members are $20 a month each on Pro and Agency.
Is the AI team different on bigger plans?
No. Every AI plan has the same team: Sarah + 5 specialists. Bigger plans add credits, websites and users. You can add a specialist on any AI plan for $20 a month.
Can I change plans or cancel?
Yes. Upgrade or downgrade at any time from Billing; upgrades apply immediately and downgrades at the next renewal. Monthly plans have no contract: cancel from your account and keep access until the end of the period you paid for.
Do I own my website and data?
Yes. Your sites publish on your own subdomain or domain, your domain is registered to you, and your contacts and leads can be exported at any time.
Can I pay yearly?
Yes. Every paid plan can be paid yearly: twelve months less 5%, paid up front. Your credits still arrive every month, not all at once. A promo or affiliate code applies on top. Monthly to yearly starts straight away; yearly to monthly starts at your renewal date. Yearly plans are not refunded: if you cancel, the renewal stops and your plan keeps running to the end of the year you paid for.
What is your refund policy?
Monthly plans can be cancelled at any time and run to the end of the month you paid for; yearly plans run to the end of the year you paid for. We do not refund a partial month or the unused part of a year, and credit top-ups are non-refundable. Duplicate or incorrect charges made by us are refunded in full. The full terms are on the Refunds and Billing page.